IT Help

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illustration of laptop, desktop, and monitor. text says welcome to the IT Service Desk
 

Please submit your IT Help tickets by logging in to our ServiceNow portal with your SLAC computer account.

The advantages of submitting your request via our ServiceNow portal are:

  • contact information is automatically filled in for you
  • allows you to look up, review, and update your current active help requests
  • review entire history of help requests
  • access SLAC's IT knowledge base articles

If you don't have a SLAC computer account, you can call us at SLAC x4357 (HELP) or Offsite (650) 926-4357.

 

HOURS OF OPERATION

Monday - Friday

7am - 6pm

Saturday - Sunday

8am - 5pm (urgent phone support)

HELP DESK LOCATION