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Please submit your IT Help tickets by logging in to our ServiceNow portal with your SLAC computer account.
The advantages of submitting your request via our ServiceNow portal are:
- contact information is automatically filled in for you
- allows you to look up, review, and update your current active help requests
- review entire history of help requests
- access SLAC's IT knowledge base articles
If you don't have a SLAC computer account, you can call us at SLAC x4357 (HELP) or Offsite (650) 926-4357.
HOURS OF OPERATION
Monday - Friday
7am - 6pm
Saturday - Sunday
8am - 5pm (urgent phone support)
HELP DESK LOCATION
The Help Desk is located on the SLAC campus.
