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Please submit your IT Help tickets by logging in to our ServiceNow portal with your SLAC computer account.
The advantages of submitting your request via our ServiceNow portal are:
- contact information is automatically filled in for you
- allows you to look up, review, and update your current active help requests
- review entire history of help requests
- access SLAC's IT knowledge base articles
If you don't have a SLAC computer account, you can call us at SLAC x4357 (HELP) or Offsite (650) 926-4357.
HOURS OF OPERATION
Monday - Friday
8am - 5pm (onsite support desk)
7am - 6pm (phone support)
Weekend and Evenings
Urgent phone support is available for lab wide emergencies.
SERVICE DESK LOCATION
The Service Desk is located on the SLAC campus.
Check in Online
Check into the Onsite Support Desk Online!
Scan with your smart phone to sign in
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